Diligenta Careers Internal

About This Role

Summary of the role

As a Risk Event Resolution Manager, will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels. This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation. You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence.

What you’ll be doing

Leading the resolution of Notifiable Events, ensuring they are rectified and closed within agreed timelines, escalating risks and exceptions to senior management when required
Driving multi-stakeholder engagement across Diligenta, Clients, and third parties, chairing project meetings and ensuring effective communication and documentation
Producing reports, analysis, and recommendations to support root cause investigations, corrective actions, and customer redress approaches
Overseeing the maintenance of accurate, timely, and compliant Notifiable Event records and logs, supporting quality assurance sampling and regulatory requirements
Identifying and driving process improvements to enhance operational efficiency and customer experience

What we’re looking for

Proven experience within the Life & Pensions industry or project services, with strong knowledge of Life, Pensions or Investment products
Comprehensive understanding of regulatory requirements including GDPR, FCA Conduct Rules, and Treating Customers Fairly principles
Strong track record in breach incident management, complaint handling, or remediation activity
Excellent analytical, problem-solving, and decision-making skills with a root cause focus
Exceptional verbal and written communication skills, with the ability to produce reports and papers tailored to technical and non-technical audiences
Strong interpersonal and stakeholder management skills, with the ability to negotiate, influence and build effective relationships
Proficient in Microsoft Office (Word, Excel, Outlook) with strong organisational and time management skills

If you need any help or adjustments during the recruitment process, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!

The hiring manager to contact is: HM Name Email: HM Email

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Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

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Risk Event Resolution Manager

About This Role

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