Diligenta Careers Internal

About This Role

Summary of the role

Technical Consultants are expected to be experts in Pension and / or Life products, legislation, regulation, and to some extent the processes, systems and platforms used in the administration of our business. They provide technical consultancy and support to staff, external clients and their advisers. They are also responsible for providing specialist technical support on a variety of Aviva, Diligenta or legislative/mandatory driven projects.

Please note this role is available in Bristol, Peterborough and Salisbury.

What you’ll be doing

Address and resolve complex legislative, product, compliance and non-standard process queries
Providing in the moment coaching or training as appropriate
Referrals that will be dealt with over the phone, via e-mail or face to face
Undertake quote/ payments signing/ authorisations within agreed signing limits
Analyse referral trends, provide feedback and implement improvement activity to reduce queries by initiating process changes and/ or providing technical training
Disseminate technical information (written and verbal communication) ensuring full understanding and onward cascade to those impacted
Act as Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers
Ensure the technical sign off of all project related outputs e.g. Business Requirement Documents (BRDs), procedure guides, test scripts, technical briefing material and Q&As etc
Support the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release
Provide technical consultancy and support to Customer Service in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls
Suggest, develop and / or support formal technical training programmes that raise the technical competence of CSRs / CSTRs
Manage the design and delivery of the agreed technical training programme as appropriate

What we’re looking for

Technical Expertise – Life and/ or Pensions
Platforms – BaNCS
Communications skills – including ability to manage expectations, influence decisions, attain buy-in and effectively negotiate and compromise
Planning and organisation with ability to self-prioritise workload
Business awareness
Compliance and legislative awareness
Effective coaching and training skills
Project experience
FA1 and or FA2

The hiring manager to contact is: Chris Ware Email: chris.ware@diligenta.co.uk

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Have you liaised with your current manager to inform them of your intent to apply for alternative positions within Diligenta?

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Technical Consultant

About This Role

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