About This Role

• Liaise with colleagues in IT and the business to coordinate the impact assessment of WO / CRN responses.
• Draft commercial documentation e.g. WO / CRN responses, to specify scope, budget and timescales in order to contract with the client for the delivery of WO requests / CRNs.
• Application of the appropriate disciplines e.g. planning, and scheduling to ensure delivery of small change WO to contractually agreed time, cost and quality.
• Maintain relationships with stakeholders and key customers, managing expectations and minimising escalations.
• Ensure contractually agreed KPI targets are met for timely return of WO responses.

• Awareness of project management disciplines
• Strong written & verbal communication skills
• Planning, organising and multitasking skills
• Strong interpersonal skills
• Excellent understanding of Microsoft Office products, particularly Word & Excel
• Awareness of project management disciplines.
• “Customer service” focus with emphasis on support and delivery.
• Experience of working with external stakeholders (e.g. client)
• APMP / PRINCE or similar Project Management qualification desirable

The hiring manager to contact is: Saaniya Paver Name Email: saaniya.paver@diligenta.co.uk

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