About This Role

• Develop and implement change management strategies and plans that maximise adoption and minimise resistance, conducting change impact assessments, stakeholder analyses, and readiness assessments
• Build and maintain strong relationships with internal stakeholders at all levels, and develop and deliver clear, tailored communication plans to support engagement and transparency
• Identify training needs and support the creation and delivery of appropriate learning interventions, ensuing business readiness through workshops, user testing involvement, and transition planning
• Oversee change delivery activities including go-live support, feedback loops, and issue resolution, monitoring and measuring adoption and benefits realisation post-implementation
• Identify potential change risks and develop mitigation plans, working with project managers and business leads to resolve issues impacting successful change
• Capture lessons learned and share best practices to improve future change initiatives and support the development and maturity of change capability across the organisation

• 5 GCSEs or equivalent
• Project Management o0r Business Analysis experience or qualifications (eg PRINCE2, Agile, PMP)
• Strong understanding of change management principles, methodologies and tools
• Excellent stakeholder management and influencing skills
• Exceptional written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and collaboration tools

The hiring manager to contact is: Trish Parekh Email: trish.parekh@diligenta.co.uk

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