About This Role

• To pro-actively assess Underwriting cases to ensure that business is written efficiently and in line with the quality framework.
• Provide thorough and robust justifications for decisions and refer cases to third parties, including Chief Medical Officers, reassurers and Aviva in an accurate and clear manner.
• To ensure that the Aviva Underwriting philosophy is understood and used alongside local procedures ensuring all decisions are made in line with this guidance.
• To support maintenance of procedure guides, checklists and template documents, ensuring they are updated with legislation & process changes as required.
• To provide technical support on any Complaints relating to the Underwriting process owned within the team.
• Ownership for own continuous professional development to ensure medical knowledge is kept up to date as required for the role.
• Responsibilities for authorising casework for others within agreed authority levels and completion of competency checking of others work within own autonomy levels.
• Demonstrate excellent communication skills with the wide-ranging 3rd parties that are dealt with on a daily basis.
• Protection for Diligenta and Aviva against financial loss by operating sound underwriting practices.

• Passionate about delivery of customer service.
• Demonstrates essential interpersonal skills i.e. listening to others, observing and questioning where appropriate.
• Ability to work in a team/team player.
• Cope with varying workloads and pressures.
• Excellent verbal and written communication skills with the ability to write non-standard letters of a complex nature.
• Excellent telephone skills which should include questioning skills, the ability to triage cases, identify ‘red flags’ discuss clearly and professionally the circumstances of a case and manage the expectations of the customer, if appropriate.
• Excellent judgement and decision-making skills.
• Has a thorough and methodical approach, paying attention to detail in all aspects of underwriting.
• Have good numeracy and literacy skills
• Flexibility and adaptability
• Ability to demonstrate the Diligenta values of Integrity, Respect for the Individual, Leading Change, Learning and Sharing and Excellence

The hiring manager to contact is: Virginia Humphreys Email: Virginia.Humphreys@diligenta.co.uk

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